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  Great hotel with amazing stead of breakfast. Good for vegetarians also.  - I would rate the hotel as good , but the service and breakfast is class apart.
Have never drank this kind of coffee and had such great breads. ... Read More /> Everything about this hotel was good , besides its location which is close to the station.
We had to make a quick stop just for the night , but was super impressed with service and everything

  Excellent location  - Booked hotel in Paris that was close to train station as was visiting Disney witj my daughters.
Could not have booked a better one, location is perfect, the rooms... Read More are comfortable the staff are very pleasant and hotel is clean and good value for money

  Not good at all  - I can’t really express this any differently than this.
Lifeless hotel with arrogant staff, maids that enter your room despite the relevant signage on the door, horrible food, out of... Read More central Paris, rubbish air conditioning and some sort of power rush over water being given to residents. What ever you do don’t ask for extra towels . Avoid!

  GREAT LOCATION, BEST BREAKFAST EVER!  - GREAT LOCATION, BEST BREAKFAST EVER! HOTEL STAFF VERY FRIENDLY
ROOM WAS SUPER CLEAN, BEDS COMFORTABLE, SHOWER POWERFUL. GOOD PLUG SOCKETS AND STORAGE AVAIL.
ROOMS ALL HAD COMPLEMENTARY... Read More WATER AND MAID SERVICE WAS GOOD AND RELIABLE. WOULD STAY AGAIN

  Great Hotel with ever smiling and helpfull staff  - Great Loation
Welcoming and ever helpful staff.
Great Housejepping
Great option within a stones throwaway from the Gard De Lyon which offers Paris travel with great ease along... Read More with travel to other countries.
Food options including Indian restaurants nearby.
If you are with family on a vacation.in Paris this is Great option.

A special feedback to the hotel is to have one or two Indian options in breakfast as so.many Indians use this hotel.

Thank You Novatel

  Smiling faces  - Very good location.
2 mins away from Station.
One of the most friendliest and happy staff I came across.

They were always smiling and helpful. Reception and at... Read More breakfast staff all good.
Breakfast was very good .
Keep it up guys.
Best was complimentary Mini bar and treats.
Mercy 🙂

  Highly recommended..  - Excellent location. 2mins from Gare du Lyon station. Lots of general purpose stores like Carrefour & small cafes nearby.
Quality breakfast.
Spacious rooms (wrt Paris) , clean room.... Read More Huge TV installed. Mine room had atleast 55 or 65 inch smart TV. Comfortable bed. Can se Eiffel tower from my room 🙂
Helpful & Smiling staff at reception counter.
Highly recommended for a couples or family.

  The most amazing hotel in Paris ❤️  - Amazing hotel in terms of the perfect location and the exceptional customer service by all the wonderful staff, who are always smiling and willing to do whatever it takes to... Read More make your stay truly memorable. The hotel and lobby are very beautiful, modern and luxurious. The check-in was very smooth. My lovely room had great amenities and a very comfortable bed as well as a lovely bathtub with hot water. While, the swimming pool was also amazing with the right temperature to swim. The buffet breakfast was truly delicious with everything you can think of. Thank you very much for this amazing stay and I’m already counting the days to be back. Cheers

  An honest mistake handled professionally  - This is a bizarre story. But upfront, I still recommend this hotel given they handled their mistake well.

I checked in a little past 3pm for a 5-night stay.... Read More Initially the person at the reception gave me room 1xx, then changed it to 3xx at my request for a higher floor.

I got into my room, put down my luggage, passport, and money, then headed out to explore the city. So far so good.

At about 10pm I returned to my room 3xx only to find that my key didn't work. Weird. I went to the reception and spoke to the night manager. He told me their system still had me in room 1xx. I said that didn't make sense because I was able to get into 3xx earlier and, importantly, my belongings were still there.

The night manager went up with me to 3xx only to find someone else in the room. He apologized to the person, and given the embarrassing situation, we left quickly without asking about my belongings.

We then went to room 1xx in case my belongings were moved there. Nope, it was empty. The night manager then asked a staff to check if they were in the storage. Not there either.

So room 3xx was still the most likely place where my belongings could be. We went back there and after explaining to the person in the room what happened, I went in and sure enough my belongings were right there.

This was a serious mistake as it left my passport, money and luggage alone with a stranger. Somehow the staff who checked me in gave me the key to 3xx but unintentionally left me in the system in 1xx.

The hotel understood the gravity of the situation. Long story short, the next day we settled on the compensation for the mistake. The hotel staff seemed sincere in their apologies. And I was glad that the staff on duty were briefed on what happened from one shift to the next, saving me the trouble of having to explain. They were also prompt in their email responses. I felt that they genuinely wanted to resolve the issue to my satisfaction.

If I could make one suggestion to the hotel, it'd be to update their system/process to make it impossible to issue a key to a room that the customer is not checked in to.

  Good hotel, good trip  - Good general location for trips into central Paris. Nice rooms and friendly, helpful staff. Air conditioning, a small swimming pool. Breakfast was good. I would visit again. Issues to watch... Read More out for:
- Next time I’d request a room on the front as there were occasional car horns waking us up at the back during the night (wear earplugs perhaps)
- if you don’t know the area then I’d recommend getting a taxi here initially. Gare de Lyon station is very complicated and we got lost trying to find the hotel after leaving the RER train. It was late, dark and we ended up on the side streets. Signposting was not helpful and it wasn’t a good start to our trip (tip: follow signs to Hall 2)
- few people homeless/drunk loitering around outside the hotel - since it’s near a train station not surprising but might be off putting for some